Last Updated: June 2026
At CycleAddons, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
Return Eligibility
Customers may request a return within 14 days of receiving their order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation.
- Not show signs of wear, damage, modification, or misuse.
Returns requested after the 14-day return period may not be accepted.
Eligible Countries
Returns are accepted for orders delivered to:
- Australia
- Canada
- United Kingdom
- Ireland
- New Zealand
- United States
- Colombia
- Denmark
- Greece
Customers from other countries should contact our support team before requesting a return.
Return Shipping Costs
Unless the item is defective, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as CycleAddons is not responsible for returns lost during transit.
Please do not return any product without first receiving return authorization and instructions from our support team.
Order Cancellations
Orders may be canceled for a full refund before they are processed and shipped.
Once an order has been processed or dispatched, cancellation requests cannot be guaranteed.
To request an order cancellation, please contact us immediately at info@cycleaddons.com.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide:
- Order number
- Photos of the damaged or defective item
- Photos of the product packaging
After review, we may provide:
- A replacement product
- A partial refund
- A full refund
Incorrect or Missing Items
If you receive an incorrect item or discover missing items in your shipment, please notify us within 7 days of delivery.
After verification, we will provide an appropriate resolution, which may include:
- Replacement shipment
- Missing item shipment
- Partial refund
- Full refund
Delayed Deliveries
Delivery times may vary due to carrier operations, customs procedures, weather conditions, or other factors.
If your order has not arrived within 60 days from the shipment date, please contact our support team for assistance and resolution options.
Lost Orders
If a shipment is confirmed lost during transit, CycleAddons may provide a replacement or refund after completing the carrier investigation process.
If tracking shows the package as delivered, additional documentation may be required before a claim can be reviewed.
Non-Returnable & Non-Refundable Situations
Returns and refunds may not be available in the following circumstances:
- Incorrect shipping information provided by the customer.
- Refused or abandoned shipments.
- Unclaimed packages.
- Damage caused by misuse, accidents, improper installation, or unauthorized modifications.
- Normal wear and tear.
- Products returned used, damaged, or incomplete.
- Change of mind after the return period has expired.
Refund Processing
Once the returned item has been received and inspected, customers will be notified regarding approval or rejection of the refund.
Approved refunds will be issued to the original payment method.
Refunds are processed within 30 days after the returned product has been received and approved.
Processing times may vary depending on the customer’s bank or payment provider.
Contact Information
If you have any questions regarding returns, refunds, or order issues, please contact us:
CycleAddons
Email: info@cycleaddons.com
Phone: +1 505 666 2003
Website: https://cycleaddons.com
Our customer support team aims to respond to all inquiries within 24–48 business hours.