Returns & Refund Policy

Last Updated: August 07, 2026 | Effective Date: July 31, 2026

At cycleaddons LLC, we strive to provide high-quality bicycle accessories and exceptional customer service. If you are not completely satisfied with your purchase, please review our comprehensive standardized Returns & Refund Policy below.

By placing an order on cycleaddons.com, you agree to the legal terms, processing protocols, and boundaries outlined on this page.

1. Return Eligibility Window

Customers have the right to request a formal return authorization within exactly 14 days of receiving their package. To qualify for a successful return credit, the merchandise must strictly fulfill the following parameters:

• Be completely unused, unmounted, and in its exact original condition.
• Include all original brand boxes, structural packaging elements, accessories, hardware, and manuals.
• Show no physical signs of wear, blemishes, minor scratches, structural modifications, or cosmetic damage.

2. Eligible Countries for Returns

We process standard return requests for orders successfully delivered to the following destinations:

3. Damaged, Defective, or Faulty Products

We maintain strict quality control processes before any items are dispatched. In the rare event that an item arrives with technical defects or structural damage, you must open a formal claim ticket via our support email (support@cycleaddons.com) within 14 days of confirmed delivery and provide the following validation assets:

1. Your official store Order Number.
2. High-resolution photos or a video clearly proving the structural damage or operational defect.
3. Clear photos of the courier shipping label and external product packaging.

Resolutions for Verified Issues:

• Badly Damaged or Faulty Items: We will process a full refund or handle a brand-new product replacement dispatch at zero additional cost to you (we cover return shipping for defective items).
• Partially Damaged Items: For minor cosmetic issues, slight surface scratches, or loose threads that do not compromise function, a partial refund or partial replacement option will be extended.

4. Incorrect or Missing Merchandise

Discrepancies regarding order accuracy, missing parts, or incorrect variations must be reported to our customer care hub within 14 days of delivery. Verified logistical errors will be resolved as follows:

• Incorrect Item Received: We will issue a full refund back to your payment method or process a free replacement order immediately.
• Wrong Variant (Color/Size): If a minor variant mismatch occurs but does not alter the essential utility or function of the item, we will offer a resend or partial refund balance upon verifying your photo measurements.
• Missing Parts or Sub-Components: If missing elements affect core performance, a full replacement unit will be handled. For minor accessory or non-critical part omissions, we will execute a partial refund or dispatch the missing accessories independently.

5. Restocking Fees & Non-Refundable Scenarios

Restocking Fees: We do NOT charge any restocking fees on returned items.

However, refund, return, or replacement claims will be rejected under the following conditions:

• Tracking alerts triggered by customer errors, including incorrect, mistyped, or incomplete addresses.
• Packages returned, destroyed, or abandoned by carriers because the recipient refused delivery or failed to pick up the item within the designated storage window.
• Customs holding delays resulting from a failure to comply with local import processes or localized tax policies.
• Damage caused by misuse, accidents, improper installation, or unauthorized product modifications.

6. Return Shipping Fees & Address Transparency

To ensure absolute clarity regarding the return logistics network:

• Return Shipping Costs (Buyer's Remorse): For voluntary returns (e.g., changed mind, wrong size ordered), return shipping fees are the sole responsibility of the customer. These fees are non-refundable.
• RMA Requirement: Before shipping any items back, you must contact us at support@cycleaddons.com to obtain a mandatory Return Merchandise Authorization (RMA) number.
• Physical Return Address: Once your RMA is authorized, all qualifying items must be shipped directly to our official corporate registration headquarters:
  
  cycleaddons LLC
  1209 MOUNTAIN ROAD PL NE STE N,
  ALBUQUERQUE, NM 87110, United States

Important: Packages sent back to our facilities without a pre-approved RMA number or clear identifying markers cannot be successfully credited or inspected.

7. Refund Processing Timelines

Once your authorized return is successfully delivered back to our headquarters and undergoes a quality check, you will receive an automated email notification confirming the formal approval or rejection of your return query.

• Approved claims are instantly processed back to the original payment source (Credit/Debit Card, PayPal, Apple Pay, or Google Pay).
• Refunds are formally executed within 7–14 business days after internal product approval.
• Actual posting speeds can vary depending on your specific bank or merchant payment processor’s internal clearing windows.

8. Contact Us & Corporate Identity

cycleaddons.com is owned, secured, and operated under the corporate framework of cycleaddons LLC, a legally registered entity in the State of New Mexico, United States.

Our dedicated support team aims to process all inquiries, RMA requests, and transactional audits within 24–48 business hours.